Shipping policy

Shipping Policy

Effective Date: August 12, 2026

At Designs by Afterglow, we want your order to arrive safely, accurately, and as quickly as possible. This Shipping Policy explains our available shipping options, processing times, shipping charges, and what to expect after placing an order.

1. Where We Ship

We currently offer shipping within the United States.

Shipping availability, rates, and estimated delivery times are calculated at checkout based on your shipping address, order size, package weight, and the shipping service selected.

2. Order Processing

Orders are typically processed and prepared for shipment within 2–5 business days after your order is placed.

Orders are not normally processed or shipped on weekends or U.S. holidays.

Please note that processing time is separate from the carrier’s transit time. Your estimated delivery date will therefore depend on both our processing time and the shipping method you select.

During product launches, sales, holidays, festivals, or periods of unusually high order volume, processing may take longer. If a significant delay occurs, we will make reasonable efforts to notify you.

3. Available Shipping Methods

Depending on your location and order, the following shipping services may be available at checkout:

FedEx

  • FedEx Express Saver®
  • FedEx Ground®

USPS

  • USPS Ground Advantage™
  • USPS Priority Mail Express®

UPS

  • UPS 3 Day Select®
  • UPS Ground

Not every shipping method will be available for every order or destination. Available options and pricing are determined at checkout.

4. Shipping Rates

Shipping charges are calculated at checkout based on the applicable carrier rate and the details of your order.

A 5% shipping handling fee may be applied to shipping charges to help cover packaging, handling, and fulfillment-related costs. The applicable amount will be displayed during checkout before you complete your purchase.

We reserve the right to change shipping rates, available carriers, and shipping methods at any time.

5. Estimated Transit Times

Transit times shown at checkout are estimated by the shipping carrier and are not guaranteed unless the applicable carrier specifically guarantees the service.

Weather, natural disasters, carrier disruptions, holidays, incorrect addresses, high shipping volumes, and other circumstances outside of Designs by Afterglow’s control may cause delays.

Selecting an expedited shipping service does not necessarily reduce our order-processing time unless otherwise stated.

6. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation containing tracking information when tracking is available.

Tracking information may take some time to become active after the package has been handed to the carrier.

Please use the carrier’s tracking information for the most current information regarding the location and estimated delivery of your package.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, we may contact you to arrange reshipment. Additional shipping charges may apply.

If you notice an address error immediately after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

8. Lost, Stolen, or Delayed Packages

After an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, your building’s management or mailroom, and the carrier.

For packages that appear lost or significantly delayed, please contact us so we can assist you in determining the appropriate next steps with the carrier.

Designs by Afterglow is not responsible for packages that are confirmed as delivered to the address provided at checkout, including packages that are subsequently lost or stolen.

For high-value orders, customers are encouraged to use a secure delivery location.

9. Damaged Packages

If your order arrives visibly damaged, please take photographs of the package and its contents before discarding any packaging materials.

Contact us as soon as possible with your order number and photographs so we can help determine the appropriate resolution.

10. Shipping Delays Beyond Our Control

Designs by Afterglow is not responsible for shipping delays caused by circumstances outside our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Carrier delays or service interruptions
  • Transportation disruptions
  • Holidays and peak shipping periods
  • Incorrect or incomplete shipping information
  • Customs or governmental delays, where applicable
  • Events affecting the carrier’s transportation network

We will make reasonable efforts to assist customers when a carrier delay occurs, but carrier delays do not automatically qualify an order for a refund of shipping charges.

11. Questions About Your Order

If you have questions about shipping, tracking, or an order that has not arrived as expected, please contact us through the contact information provided on our website.

Please include your order number whenever possible so we can assist you more quickly.

We appreciate your business and are grateful to be part of your journey.

Thank you for supporting Designs by Afterglow.